Track an order
Once your shipment has been registered with the carrier, we send the tracking information by email. Please also check your spam folder before contacting us.
Ask about an orderCustomer Support
Coffee gear should work. We help when it doesn’t.
Need help with an order or a product purchased from World Coffee Gear? Tell us what happened and include the relevant details. We will help you find the right next step.
Help us help you faster
Include these details in your email
- Your order number
- The product name or SKU
- A clear description of the issue
- Photos or a short video where relevant
Customer Support hours
Monday–Friday, 08:30–17:00
+31 (0)88 8009853
Start here
What can we help with?
Choose the situation that best matches your question. This helps you find the right information and helps us resolve your request more quickly.
Get help with a product
If a product is not working as expected, email us with your order number, the product name and a clear description. Add photos or a short video where relevant.
Email Customer SupportReport a damaged or incorrect delivery
Keep the original packaging and take clear photos of the product, parcel and shipping label. Read the required steps before sending anything back.
View the required stepsReturns and warranty
The correct procedure depends on whether you purchased as a consumer or business customer and on the reason for your request. Please review the applicable instructions first.
Orders, Shipping & Returns
Indicative delivery times after payment
2–3 working days
Benelux destinations
3–7 working days
Other destinations within the EU
One useful check
Where did you buy your gear?
For questions about an order, delivery, return or warranty, your first point of contact is the company that sold you the product. This allows the correct purchase information to be checked immediately.