For general questions, please send us an email on hello@worldcoffeegear.eu 

For inquiries, send us an email on sales@worldcoffeegear.eu  

By phone, call our service team: +31 (0) 88 – 8009853

 

World Coffee Gear BV

Ericssonstraat 2

5121ML RIJEN

The Netherlands

Chamber of Commerce: 65836375

VAT: NL8562.80.343.B01

 

All shipments have a T&T, which you will find in your email account. Check your spam, please.

You can contact our helpdesk with questions about your order on: Monday – Friday from 08:30 AM until 5 PM
Telephone: +31 (0) 88 – 8009853
Email: worldcoffeegear@yourhelpdesk.eu 

 

Easy going! You must fill in our ‘inquiry to become a reseller’ form. You can find it HERE

 

Benelux: 2-3 days

Europe 3-7 days

 

For Resellers: As we work for b2b, we are not obliged to take back sold products.

However, if a product arrives defective or damaged, you can request a return.

We have a return form for this purpose. You can find it HERE

For Consumers: you can return the purchased products within 14 days after your invoice date.

You can use this FORM

 

Each manufacturer uses its own guidelines. 

Fellow, Planetary Design and World Coffee Gear: 24 months after purchase.

Staresso, Joy Resolve and Kruve: 12 months after purchase.

However, only if production or manufacturing defects are involved, not when due to misuse, and if used professionally, is the warranty only 6 months from the invoice date.

For Resellers, use this FORM

For Consumers, use this FORM

 

Can consumers also purchase from World Coffee Gear's webshop?

Of course, they can, but:

- they will receive no discount unless it's an offer

- they have to pay for shipping if they are not living in the Netherlands

- the minimum purchase is € 50,00 excl. VAT

 

All products are shown both incl. and excl. vat.

The correct VAT per country is only visible in the check-out

 

VAT differs per country. The shop automatically chooses the right rate in your checkout when you have filled in your address.