We are here to help you!
For general questions send us an email on 
For inquiries send us an email on  
By phone, call our sevice team: +31 (0) 88 – 8009853
Where is my packge/order?
All shipmnets have a T&T, whicj you will find in you email account. Check your spam, please.
You can contact our helpdesk on estions about my order, where can I ask them? Monday – Friday from 08:30AM until 5PM
Telephone: +31 (0) 88 – 8009853
How can I become a reseller for WCG?
Easy going! You need to fill in our ‘inquiryt o become a reseller’ form. You can find it HERE
Delivery time of your order (after payment)
Benelux: 2-3 days
Europe 3-7 days
Returns & Warranty
For Resellers: As we work for b2b, we are not obliged to take back sold products.
However, if a product arrived defective or damaged, you can request a return, of course!
We have a return form for this purpose. You can find it HERE
For Consumers: you have the right to return the purchased products within 14 days after your invoice date.
You can use this FORM
Each manufacturer uses its own guidelines. 
Fellow, Planetary Design and World Coffee Gear: 24 months after purchase.
Staresso, Joy Resolve and Kruve: 12 months after purchase.
But, only if production or manufacturing defects are involved, not when due to misused and if used professionally, the warranty is only 6 months from invoice date.
For Resellers, use this FORM
For Consumers, use this FORM
Purchase for Consumers
Can consumers also purchase from World Coffee Gear's web shop?
Of course they can, but:
- they will receive no discount unless it's an offer
- they have to pay for shipping if not living in Netherlands
- the minimum purchase is € 300,00 excl. VAT
- If you like to buy for lower purchase volume, please go to 
Do consumers see the price incl. VAT or excl. VAT?
All products are shown both incl. and excl. vat.
The correct VAT per country is only visible in the check-out
Is VAT always the same?
VAT differs per country. The shop automatically chooses the right rate in your checkout when you have filled in your address.