For general questions send us an email on hello@worldcoffeegear.eu 

For inquiries send us an email on sales@worldcoffeegear.eu  

By phone, call our sevice team: +31 (0) 88 – 8009853

 

All shipmnets have a T&T, whicj you will find in you email account. Check your spam, please.

You can contact our helpdesk on estions about my order, where can I ask them? Monday – Friday from 08:30AM until 5PM
Telephone: +31 (0) 88 – 8009853
Email: worldcoffeegear@yourhelpdesk.eu 

 

Easy going! You need to fill in our ‘inquiryt o become a reseller’ form. You can find it HERE

 

Benelux: 2-3 days

Europe 3-7 days

 

For Resellers: As we work for b2b, we are not obliged to take back sold products.

However, if a product arrived defective or damaged, you can request a return, of course!

We have a return form for this purpose. You can find it HERE

For Consumers: you have the right to return the purchased products within 14 days after your invoice date.

You can use this FORM

 

Each manufacturer uses its own guidelines. 

Fellow, Planetary Design and World Coffee Gear: 24 months after purchase.

Staresso, Joy Resolve and Kruve: 12 months after purchase.

But, only if production or manufacturing defects are involved, not when due to misused and if used professionally, the warranty is only 6 months from invoice date.

For Resellers, use this FORM

For Consumers, use this FORM

 

Can consumers also purchase from World Coffee Gear's web shop?

Of course they can, but:

- they will receive no discount unless it's an offer

- they have to pay for shipping if not living in Netherlands

- the minimum purchase is € 300,00 excl. VAT

- If you like to buy for lower purchase volume, please go to anothercookie.com 

 

All products are shown both incl. and excl. vat.

The correct VAT per country is only visible in the check-out

 

VAT differs per country. The shop automatically chooses the right rate in your checkout when you have filled in your address.