Orders, shipping & returns.

From checkout to delivery — and what happens next.

Find clear information about ordering, European delivery, cancellations, returns and warranty. The correct procedure may differ for consumers and business customers, so we guide you to the right next step.

View Order Information Customer Support

At a glance

European orders and delivery

European Union only We currently supply customers within EU countries.

Benelux: 2–3 working days Indicative delivery time after payment.

Other EU countries: 3–7 working days Depending on destination and carrier.

Delivery times are estimates and may vary during peak periods or when a carrier experiences delays.

Private customer

Consumer orders and returns

For private customers who purchased directly from World Coffee Gear for personal use.

✓ €75 minimum order including VAT after discounts

✓ EU delivery costs and expected delivery times

✓ Cancellation, returns and consumer warranty

View Consumer Information

Business customer

Business orders and returns

For approved resellers and company customers purchasing directly from World Coffee Gear.

✓ €75 minimum business order excluding VAT

✓ Reseller pricing starts from €300 excluding VAT and is shown in checkout before payment

✓ Delivery claims, approved returns and business warranty

View Business Information

Not sure which information applies?

Contact Customer Support before registering a return or sending products to our fulfilment centre.

Visit Customer Support

From checkout to delivery — and what happens next.

Are you ordering privately or for business?

Consumer orders and returns

Business orders and returns