World Coffee Gear is a company founded by Jochem Snels, for over 25 years in coffee.

 

WCG is the abbreviation that stands for World Coffee Gear

World Coffee Gear is a distributor for great coffee gear brands in Europe.

World Coffee Gear is holding offices in The Netherlands.

 

Fellow, Planetary Design, Staresso, Kruve, own label World Coffee Gear and Joy Resolve

Here you find the brand websites, where you can find extra information, tutorials, vids and more.

FELLOW product info to find HERE

Joy Resolve product info to find HERE

Planetary Design product info to find HERE

Staresso product info to find HERE

Kruve product info to find HERE

World Coffee Gear product info to find HERE

 

Yes, we always search for exclusive brands to distribute in EU

 

Yes, you can find us on @worldcoffeegear     LinkedIn      Youtube      Pinterest

 

For general questions send us an email on hello@worldcoffeegear.eu 

For inquiries send us an email on sales@worldcoffeegear.eu  

By phone, call our sevice team: +31 (0) 88 – 8009853

 

We supply resellers in all EU countries with free trade, but have exclusivity for most brands for Benelux, Denmark, Sweden, Finland & Norway

 

Easy going! You need to fill in our ‘inquiryt o become a reseller’ form. You can find it HERE

 

We will list them on our webshop, soon.

 

Well, you need to have a VAT number and we need to know where to invoice to and where to ship to. You can apply HERE 

 

That depends on volume and brand. 

 

At first, we invoice you before we deliver (pro forma). Once we have established a trusted relationship, you can purchase on account.

 

That always depends on volume, country and the presence of other resellers launched earlier

 

Yes you can, simply make an account HERE

 

Good question. You get discounts, information on new products, insight into historical purchases, database of high-quality content, warranty and guarantee settlement without nagging.

 

No, only after you have send in a request and you have a VAT number and are registered with the chamber of commerce in your country. Then you can apply HERE

 

€ 300,00

 

If you as a reseller fill in your VAT, the shop will automatically check your VAT and  if your number is agreed, will invoice without VAT in the check-out

 

Yes you can!

 

Yes we have or we can order them fast for you

 

That depends on the request. We assess each application individually and look at likely outcomes.

 

Yes, but only for purchased items/brands.

 

Yes, we have some attractive offers in cooperation with the brands to generate momentum. We do this only on the basis of pre-ordered products.

 

From our warehouses in The Netherlands

 

When you have paid online

-       After you have ordered we send you a pro forma invoice. When the invoice is transferred to our bank, we will send the goods and you should receive the order within 2-3 days for Benelux and 3-7 days for EU after payment.

 

-       After we have received your order, we send you a pro forma invoice

-       Onces the invoice is transferred to our bank account, we will ship the goods

-       You will receive the goods within 2-3 days for Benelux and 3-7 days for EU from date of received payment

 

Benelux: 2-3 days

Europe 3-8 days

 

We work with track & trace on every shipped order. You will receive this in the mailbox of your WCG account when the order is notified to the courier

 

Yes, but the packages of World Coffee Gear own barista essentials have a basic packaging; that's why they are so competitively priced.

 

It depends on which country an order is shipped to and the value of the purchase. Orders from €750,- net in Benelux are shipped free of charge. Shipping costs for all EU countries outside Benelux will be charged according to country-specific table rates.

 

You can contact our helpdesk on estions about my order, where can I ask them? Monday – Friday from 08:30AM until 5PM

Telephone: +31 (0) 88 – 8009853

Email: worldcoffeegear@yourhelpdesk.eu

 

For resellers: As we work for b2b, we are not obliged to take back sold products.

However, if a product arrived defective or damaged, you can request a return, of course!

If you need spare parts to service your cistomers, please send us your request.

We have a return or request form for this purpose. You can find it HERE

 

For Consumers: you have the right to return the purchased products within 14 days after your invoice date.

You can use this FORM

 

Yes indeed! Each manufacturer uses its own guidelines. 

Fellow, Planetary Design and World Coffee Gear: 24 months after purchase.

Staresso and Kruve: 12 months after purchase.

But, only if production or manufacturing defects are involved, not when due to misused and if used professionally, the warranty is only 6 months from invoice date.

For Resellers, use this FORM

For Consumers, use this FORM

 

For Resellers: If you have received the wrong products, you can return them free of charge, use this FORM please.

For Consumers: If you have received the wrong products, you can return them free of charge, use this FORM please.

If products are deilvered with damage, we ask you to prove this, within 2 days of receipt. After that, we cannot process it anymore.

For resellers: If products you have delivered to customers do not work, you can make a warranty claim.

For returns, please use the form HERE 

 

All products are guaranteed against manufacturing defects, not user errors and not if used professionally. Most brands have 24 months warranty.

If a product is found to have a manufacturing defect, you can request a replacement.

For Resellers: click HERE. 

For Consumers: click HERE

 

Can consumers also purchase from World Coffee Gear's web shop?

Of course they can, but:

- they will receive no discount unless it's an offer

- they have to pay for shipping if not living in Netherlands

- the minimum purchase is € 300,00 excl. VAT

- If you like to buy for lower purchase volume, please go to anothercookie.com 

 

All products are shown both incl. and excl. vat.

The correct VAT per country is only visible in the check-out

 

VAT differs per country. The shop automatically chooses the right rate in your checkout when you have filled in your address.

 

Any consumer can see on the web shop whether there is a reseller in their region. Find your reseller HERE

 

If you haven't checked out yet, you can easily update the order. After you have checked out, the order cannot be modified.

 

For most brands you have 24 months warranty on your product, but only if used for private, not professionally.

 

Yes, for consumers within 14 days after date of payment, you may change or return you product. Use this FORM please

 

Sorry for that, you can register the product using this FORM

 

Well and truly! We have the options to personalize every Airscape from Planetary Design.

Look for the possibilities HERE

 

48 items if engraved and 96 items if Imprinted

Look for the possibilities HERE

 

Do you supply manuals to download?

Yes, if suppliers provide user manuals of products, we have them HERE.

 

FELLOW product info to find HERE

Joy Resolve product info to find HERE

Planetary Design product info to find HERE

Staresso product info to find HERE

Kruve product info to find HERE

 

Yes, all the products we carry are suitable for the European market. 

 

No, some products should only be cleaned with hand washing or even just a slightly damp cloth. Please read the user manuals carefully. Look for Product Information per brand

 

All kinds of different methods are possible. You can find them in the FOOTER

If we send you a pro forma, you get a payment link in your invoice.