Privacy

We appreciate the trust that our customers have in World Coffee Gear BV ("WCG", "we", "us" or "our"). For that trust, we respect the privacy of our customers in processing their personal data in connection with their use of our website, www.worldcoffeegear.eu ("Website") and with the transactions they conduct through our Website . This Privacy Policy describes who is responsible with regard to the data we collect about you, what personal data it concerns, what we do with it and how you can control the use that we make of that data. 

 

Your personal data are collected, processed and used by World Coffee Gear BV, Ericssonstraat 2, 5121 ML, Rijen, The Netherlands Chambre of Commerce 83953019 ("WCG") as the controller. 

 

We process your personal data because you use our services and/or provide this information to us. 
Below you will find an overview of the personal data that we may process, depending on the product or service you purchase: 
- First and last name 
- Gender 

- Date of birth 
- Address data 
- Telephone number 
- E-mail address 
- IP address 
- Location data 
- Information about your activities on our website 
- Browser fingerprint 
- Bank account number 
- VAT number 
- Username and password 
- Type and quantity of products or services ordered 
- Order number 
- Order date 
- Order Status 
- Date and time of delivery 
- Order Amount 
- Currencies 
- Payment details 
- Return requests 
- Offers 
- Other personal data that you actively provide, for example, by creating a profile on this website, in correspondence and by telephone 

Special and/or sensitive personal data that WCG processes 

Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at hello@worldcoffeegear.eu, and we will delete this information. 

 

We process personal data for the following purposes: 

- To process your registration and/or payment after you have purchased a product or service. 
- To be able to call or email you if necessary to perform the product or service you purchased. 
- To deliver goods and services that you have purchased. 
- To inform you about (changes) to our services and products that you have previously purchased. You can always unsubscribe from this via a link in the email. 
- To send the newsletters and mailings you have signed up for. 
- To create an account for you after registering yourself. 
- To tailor our range of products and services to your preferences based on your surfing behaviour. We only do this with your permission. 

 

WCG does not make decisions based on automated processing (algorithms), which can adversely affect you. 

 

Personal data may not be kept longer than necessary. The retention period depends on the purpose of receiving or collecting the data and any legal obligations to keep data. If you have any questions about this, you can contact hello@worldcoffeegear.eu 

 

WCG uses the services of third parties in connection with the functioning of its website, such as hosting providers, website and marketing agencies, IT maintenance companies, transport companies, service providers who provide payment transactions and VAT verification and service providers who are responsible for additional functions on the Website that you can use if desired, such as product reviews. These service providers only receive the personal data they need for the performance of the services they provide. They may not use or disclose your personal data for other purposes without your prior consent. 
When you sign up for marketing messages and the WCG newsletter, your name, e-mail address, and other transaction and usage data will be passed on to WCG so that they can analyze your interests and tailor commercial communications specifically to your preferences. This entity is responsible for our EU email marketing. 
We also use your transaction data for our logistics partner, who is the operator of recalls and can contact you if products need to be recalled. 
In accordance with applicable laws and regulations, we may transfer personal data to law enforcement and other agencies designated by statute or when we reasonably consider it necessary to protect our rights or the rights of others, to prevent injury or damage, fraud, and to enforce compliance with the terms and conditions on our Website. 
Our service providers and other recipients of personal data may be located outside of Europe, which does not provide the same level of data protection as in your home country. To the extent required by law, these service providers and other data recipients guarantee adequate data protection through safe harbour certification or the EU Model Clauses. 

 

We will only send you marketing messages if you have given us express permission to do so. You can withdraw your consent at any time and free of charge. You can do this by emailing us at hello@worldcoffeegear.eu, by calling +31 (0) 88-8009853 or by writing to World Coffee Gear BV, Ericssonstraat 2, 5121 ML, Rijen, The Netherlands. 
 

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request immediately, within four weeks. 
We would like to point out that you can file a complaint with the national supervisory authority, the Dutch Data Protection Authority. 

 

It is important that the information in our database is up-to-date and correct. You have the right to view, change, or delete the data we collected about you. You can contact Support directly at +31 (0) 88-8009853 
When you call, we must check your identity before accessing your personal data. 

 

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact us at hello@worldcoffeegear.eu 
We have taken the following measures to protect your personal data: 
- Cloud packages, SaaS packages, and employees' devices are equipped with current security software, such as a virus scanner and firewall. 
- We only send your data via secure internet connections (TLS, formerly SSL). You can see this at the address bar 'https' and the padlock. 
- Access to personal data (Cloud, Webshop, Exact Online Trade) is secured with 2-factor authentication. 
- Access to personal data from mobile devices is restricted and is actively monitored. 
- All WCG employees with access to personal data are trained to handle your data carefully. 
- SPF is an internet standard to prevent you from receiving e-mails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data. 

 

For questions about processing your personal data, you can contact us at hello@worldcoffeegear.eu.  

You can also call us at +31 (0) 88-8009853 

Or write to World Coffee Gear BV, Ericssonstraat 2, 5121 ML, Rijen, The Netherlands 
We reserve the right to change our privacy policy at any time. 
Version 1 / November 20223