Build your order
Select your coffee gear and reach the minimum purchase value of €75. This amount includes VAT and is calculated after all applicable discounts have been deducted.
For private customers.
Consumer orders, delivery and returns.
Everything you need to know about purchasing directly from World Coffee Gear as a private customer: from minimum order values and European delivery to cancellations, returns and warranty support.
Ordering and delivery.
Clear costs before you pay.
We deliver consumer orders within the European Union from our warehouse in the Netherlands. Your applicable VAT, shipping costs and available payment methods are shown before you complete checkout.
Review your checkout
Enter your delivery address to see the correct local VAT and shipping charge. Free delivery is applied automatically when your order reaches the applicable threshold.
Follow your delivery
Once your parcel has been registered with the carrier, we send the tracking information by email. Please also check your spam folder if you cannot find the message.
€75 minimum
Including VAT and after discounts
Benelux: free from €75
Including VAT and after discounts
Other EU: free from €299.00
Excludes Cyprus and Malta: shipping is always charged.
Country-specific rates apply below €299.00 elsewhere.
Benelux: 2–3 working days
Indicative delivery time after payment.
Most other EU destinations: 3–7 working days
Remote areas and islands may require additional time.
Delivery times are estimates and may vary during peak periods, public holidays or carrier delays. Orders are supplied subject to availability.
Cancelling and returning.
Changed your mind?
Private customers purchasing online have a statutory right to withdraw from most purchases. Register your withdrawal in time and follow the return instructions below.
Has your order not been dispatched yet?
Cancel My Purchase
Submit the withdrawal form as soon as possible. We will try to stop the order before dispatch, although this cannot be guaranteed once warehouse processing has started.
Notify us within 14 days
You may withdraw from an eligible purchase without giving a reason within 14 calendar days after receiving the goods. Use the withdrawal form to register your decision.
Return within a further 14 days
After notifying us, send the complete product back within 14 calendar days. Register the return first so our warehouse can identify and process your parcel correctly.
Receive your refund
We refund the eligible amount using the original payment method. We may wait until the goods or valid proof of return shipment have been received.
Return costs
Returning because you changed your mind
The direct return shipping costs are your responsibility. The standard original delivery charge is refunded where legally required. Additional costs for a more expensive delivery method are not refunded.
Important exception
Personalised products cannot be withdrawn
Products made or personalised specifically for you cannot be returned under the cooling-off right. If something is wrong with a personalised product, email hello@worldcoffeegear.eu so we can assess the issue.
Return address after registration
World Coffee Gear Returns
Grote Ohéweg 3
6081 PT Haelen
The Netherlands
Please do not send an unregistered return. Always retain your shipping receipt and tracking information until the return has been completed.
Problems and warranty.
Something is not right?
A damaged parcel, incorrect delivery and a product defect are different situations. Send us the right information so we can assess your request and arrange the appropriate solution.
Damage, shortage or wrong item
Report visible transport damage, missing items or an incorrect delivery within 48 hours. Keep all packaging and include the signed packing slip or carrier delivery note.
Add clear evidence
Include your order number, invoice number, product name or SKU, a clear description and photos of the product, parcel, packaging and shipping label. Add a short video when useful.
Wait for return instructions
We assess the information before anything is returned. For an accepted incorrect, damaged or defective delivery, WCG arranges the return without cost and sends the correct or missing goods without an additional delivery charge.
Statutory protection
Minimum two-year legal guarantee
Consumer goods are covered by the applicable statutory legal guarantee for at least two years after delivery. Where a qualifying product is faulty or does not perform as described, the normal first solution is repair or replacement without cost. Other legal remedies may apply if this is not possible within a reasonable time.
Additional coverage
Commercial warranty by brand
Fellow
2 years
Planetary Design, including Airscape®
2 years
All other brands
1 year
Purchased directly from World Coffee Gear?
Use the consumer form for delivery issues, returns and warranty claims. For a personalised product, contact us by email.
The 48-hour notification request helps us investigate delivery issues with the carrier and does not limit mandatory statutory consumer rights. Commercial warranty coverage is subject to the applicable brand conditions and does not replace the statutory legal guarantee. Products purchased from another retailer must first be reported to that retailer.
Good to know.
Consumer order FAQ.
Clear answers about consumer orders, European delivery, cancellations, returns, damaged products and warranty.
Who is this page intended for?
This information applies to private customers who purchased directly from World Coffee Gear for personal use.
What are the minimum order and free-delivery amounts?
The minimum consumer order is €75 including VAT and after discounts. Delivery is free in the Netherlands, Belgium and Luxembourg from €75. For other available EU countries, excluding Cyprus and Malta, delivery is free from €299.00 including VAT after discounts. Shipping to Cyprus and Malta is always charged, regardless of order value. Country-specific shipping rates apply below €299.00 elsewhere. Applicable shipping charges are shown in the checkout before payment.
How long will my delivery take?
Indicative delivery after payment is 2–3 working days within the Benelux and usually 3–7 working days to most other EU destinations. Remote areas, islands, peak periods and carrier delays may require additional time. Tracking information is sent by email after carrier registration.
Can I cancel or return my consumer purchase?
You may withdraw from an eligible online purchase without giving a reason within 14 calendar days after receiving the goods. After notifying us, you have a further 14 calendar days to return them. Use the withdrawal form to register your decision.
Who pays the return costs and when will I be refunded?
When returning because you changed your mind, the direct return costs are your responsibility. An eligible refund is made through the original payment method. We may wait until the goods or valid proof of return shipment have been received. Standard original delivery costs are refunded where legally required, but additional premium delivery costs are not.
What should I do if my delivery is damaged, incomplete or incorrect?
Report the issue within 48 hours and retain all packaging. Include your order and invoice numbers, the signed packing slip or carrier delivery note, and clear photos of the product, parcel, packaging and shipping label. This 48-hour request helps us investigate the carrier claim and does not limit mandatory statutory consumer rights.
What guarantee applies to my purchase?
Consumer goods have an applicable statutory legal guarantee of at least two years after delivery. Fellow and Planetary Design products, including Airscape®, also have a two-year commercial brand warranty. All other brands have a one-year commercial brand warranty. Commercial warranty conditions do not replace or reduce statutory consumer rights.
Can I return a personalised product?
No. Products made or personalised specifically for you cannot be returned under the cooling-off right. If something is wrong with a personalised product, email hello@worldcoffeegear.eu so we can assess the issue.
What if I purchased the product from another retailer?
Please contact the shop or online retailer that sold you the product. That retailer holds your order and payment details and is your first point of contact for returns, delivery issues and legal guarantee claims.
Still need help with a World Coffee Gear consumer order?
Visit Customer Support