Minimum order value
The net product value of every business order must be at least €75 excluding VAT. This minimum applies after any applicable discounts have been deducted.
Business customer information.
Business orders, delivery and returns.
Clear information for approved resellers and company customers purchasing directly from World Coffee Gear. Review our order thresholds, delivery arrangements, reporting deadlines, returns and business warranty terms.
This page applies to EU businesses purchasing directly from World Coffee Gear with a valid VAT number entered and validated by us. E-retailer fulfilment services are governed by a separate agreement.
€75 minimum
Minimum business order value, excluding VAT.
From €300
Reseller discounts start at 28%, excluding VAT.
EU only
For approved business customers within the European Union.
Ordering and delivery.
Straightforward business ordering.
Order directly from our European stock. Your applicable business prices, VAT treatment and shipping costs are shown before you complete payment.
Reseller pricing
Reseller pricing starts when the qualifying order value reaches €300 excluding VAT. The first reseller discount tier is 28%. Margins may differ by brand and purchasing volume.
VAT validation
Business details and a valid EU VAT number must be entered in your account and validated by World Coffee Gear. The applicable VAT treatment is shown during checkout.
EU business delivery
Estimated transit times apply after payment and are subject to stock availability and carrier conditions.
Benelux
Free delivery from a net product value of €75 excluding VAT.
2–3 working days
After payment
Other EU countries
Table rates are calculated and displayed in the checkout before
payment. No free-delivery threshold applies.
Usually 3–7 days
Remote areas may take longer
World Coffee Gear currently supplies business customers within the European Union only. Delivery estimates are not guaranteed delivery dates. Islands, remote areas and carrier delays may require additional time.
Returns and claims.
Report delivery issues promptly.
Check your delivery as soon as it arrives. Prompt and complete information helps us assess the issue and arrange the appropriate return, replacement or correction.
No automatic consumer withdrawal right
Business purchases are not covered by the consumer 14-day right of withdrawal. Commercial returns are only accepted after prior approval from World Coffee Gear. Do not send products back without instructions.
Report within 48 hours
Visible damage, shortages or incorrectly delivered products must be reported within 48 hours after delivery. Include the signed packing slip or carrier delivery note, order details and clear photographs where applicable.
Missing products
Products that were correctly ordered but are missing from the delivery will be sent after assessment and approval, without additional shipping costs.
Incorrect products
Incorrectly delivered products can be returned at our cost after approval. If you expressly choose to retain them, World Coffee Gear will issue an additional invoice for those products.
Damaged or defective products
Submit the business return form with photographs and a clear description of the issue. We will assess the claim and provide return, replacement or other resolution instructions.
Business warranty periods
The applicable business warranty starts on the World Coffee Gear invoice date. Warranty coverage is subject to correct use, maintenance and the conditions applicable to the product.
Fellow
2 years
Planetary Design, including Airscape
2 years
All other brands
1 year
Business FAQ.
Business orders and returns.
Answers about minimum order values, reseller pricing, EU delivery, claims, commercial returns and business warranty.
Who is this business information intended for?
This page applies to approved EU resellers and company customers purchasing directly from World Coffee Gear with business details and a valid EU VAT number entered and validated by us. E-retailer fulfilment services are governed by a separate agreement.
What is the minimum business order value?
The minimum net product value is €75 excluding VAT after applicable discounts have been deducted.
When does reseller pricing apply?
Reseller pricing starts when the qualifying order value reaches €300 excluding VAT. The first discount tier is 28%. The applicable margin may differ by brand and purchasing volume.
Can resellers mix products and brands?
Approved resellers can combine individual products, brands and product categories within a regular reseller order. Mix and Match does not apply to e-retailer fulfilment orders.
What are the business shipping costs and delivery times?
Benelux business orders with a net product value of at least €75 excluding VAT qualify for free delivery and usually arrive within two to three working days after payment. For other EU countries, table rates are shown in the checkout and delivery usually takes three to seven working days. Remote areas and islands may take longer.
When must a delivery issue be reported?
Visible damage, shortages or incorrectly delivered products must be reported within 48 hours after delivery. Include the signed packing slip or carrier delivery note, order details and clear photographs where applicable.
What happens if products are missing or incorrectly delivered?
Correctly ordered but missing products are sent without additional shipping costs after approval. Incorrectly delivered products can be returned at our cost after approval. If you expressly choose to retain them, World Coffee Gear will issue an additional invoice.
Can I return a business order that I no longer want?
Business purchases do not have the consumer 14-day right of withdrawal. Commercial returns are only accepted after prior approval from World Coffee Gear. Do not return products before receiving instructions.
What warranty applies to business purchases?
The business warranty starts on the World Coffee Gear invoice date. Fellow and Planetary Design products, including Airscape, have a two-year business warranty. Products from all other brands have a one-year business warranty, subject to correct use and the applicable product conditions.
Where should an approved business return be sent?
After approval, returns should be sent as instructed to World Coffee Gear Returns, Grote Ohéweg 3, 6081 PT Haelen, The Netherlands. Always wait for approval before sending products to the fulfilment centre.
Need to report a business delivery or warranty issue?